- API connection.
SupportBox is a great helpdesk tool into which you can easily connect all your communication with customers across e-mail, telephone, live chat. You will have everything clearly in one place. SupportBox is from a Czech workshop and is based on excellent customer care.
Thanks to the joint cooperation between Upgates and SupportBox, a useful plugin was created. Once activated, you will see the following important customer information in the SupportBox:
- Customer Name
- Customer Phone
- Customer address
- How much this customer has spent with you in total
- Recent orders placed with you by your client:
- Order number
- Order amount
- Date the order was created
From the tool, you can then simply click on the detail of a specific customer's order or his customer profile.
The SupportBox is made it easier to communicate with customers via email. Its goal and also the company's vision is to improve customer care at thousands of e-shops in the Czech Republic.