Software as a service is a business model in which a developer develops and provides software to users via the Internet. In addition to the product itself, it also provides support.

What is SaaS?

The term SaaS originated in the late 90's of the last century and brought much more efficiency to the field of software sales than all existing solutions. In exchange for a usually monthly or annual fee, the user gains access to a service that is constantly evolving. This is the biggest difference from the traditional way in which a developer sells his software to a user once. The principle of providing software in the SaaS business model usually does not require the customer to install and, if so, only the basic program. All services are provided through the cloud.

The main advantage for the end user is low input costs and constant access to updates. SaaS can also be approached, for example, in an e-shop. The online store can be customized. Here the customer pays a one-time and relatively high amount, when he gets software (e-shop) built exactly according to his ideas. However, delivery is one-time. If the system requires modifications or the customer requires, for example, new modules, he must pay for their reprogramming. Nor can he rely on any technical support.

The second option is to rent a boxed SaaS solution, where the e-shop owner starts renting the solution for a regular fee. Virtually no initial investment is required. Payment of the first period only. The obtained solution is not tailored to the user, as would be the case with a tailor-made e-shop, so the owner of the e-shop will probably have to accept several compromises. The universal solution must suit everyone and the possibilities of individual settings are limited. On the other hand, the solution is constantly being improved by its developer, new modules are being added, the software is undergoing updates and technical support is also available.

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