Fulfillment

It is natural for an e-shop to want to manage its own warehouse. However, there are cases when this is not the most economical solution. Having your own warehouse comes with a lot of fixed costs. In some cases, the so-called fulfilment is preferable, which is gaining popularity among e-shops. 

In the business world, fulfilment is a key part of e-commerce and logistics. It covers all steps from the moment a customer places an order to its delivery. This process includes:  

1. Order acceptance: this step involves recording the order in the system and confirming it.  
2. Storage.  
3. Picking and packaging: Products are picked from the warehouse and packed in appropriate packaging to protect the goods during transport.  
4. Delivery: Goods are shipped to the customer, often with real-time tracking.  
5. Customer Service: This step involves dealing with any problems, complaints or returns.

Automatisation and modern technology often play a big role in optimising these processes, which can include warehouse robotics, intelligent inventory management systems and sophisticated logistics networks.  

Fulfillment is especially beneficial for smaller e-commerce stores that don't have a very wide range of products. These are companies that don't find it worthwhile to hire employees to do this work, but also don't want to handle the complete order processing themselves. On the other hand, it is not very suitable for e-shops with a specific assortment. For example, it could be semi-custom production, fragile goods or products with a high percentage of manual work. Here it is logical that the e-shop owner wants to be in complete control of the shipping.  

The fulfillment company has the know-how and robustness to spread the cost of its operation over the individual e-shops using fulfillment. Ultimately, there can be a suitably chosen fulfillment cheaper than shipping the goods itself.  

Upgates offers many add-ons to help you with fulfillment services. Some of the most commonly used include:  

1. Pack4you - offers complete outsourcing of logistics, which means that it takes care of all logistics issues of your business (receiving goods, storage, fulfillment, picking, tracking shipments, API connection for synchronization of orders and inventory status, etc.).  
2. Skladon - offers complete outsourcing of logistics, which means that it takes care of all logistics matters of your business (goods receipt, storage, fulfillment, picking, shipment tracking, API connection for synchronization of orders and stock status, etc.).  
3. Mergado - specialist in managing and editing product feeds for e-shops and sales channels (feed editing, ad optimization, bidding settings, image editing, task automation, feed translation, feed auditing, etc.).  
4. Omnicado - specialist in integration of e-shops with various marketplaces and sales channels (order synchronization, inventory management, price list synchronization, localized customer service, etc.).  
5. Napojse - specialist in integration of e-shops with suppliers and commodity comparators (linking e-shops with suppliers, supports dropshipping, task automation, etc.).

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